Delivery and Return
We process your orders within 24 hours and ship out within the next 24 hours (except saturday, sunday and public holidays)
Items will be delivered to your doorstep within (1 - 4 working days) within Malaysia
International Orders: Please allow 3 - 5 working days for international shipping.
Failed delivery and resend arrangement
We will request courier to make a 2nd attempt delivery if 1st delivery unsuccessful delivered. Resend charges will be imposed if delivery failure due to customer failed to collect the parcel from the counter.
However, we will not be responsible in the event of 2nd delivery is still failed due to receiver not at home to receive the parcel or customer didnt go to collect it from the pos counter.
Malaysia - Poslaju/Aramex
We charge standard shipping rate RM6 (Penisula Malaysia); RM 12 (Sabah & Sarawak).
Free delivery for purchase of (Penisula Malaysia) RM99 (discounted price if any) & (Sabah & Sarawak) RM150 (discounted price if any)
Free delivery for purchase of RM199 (Singapore) We charge RM25 for order below RM199
Please email to firstname.lastname@example.org to check the shipping rate for your respective country before making your payment. We will advise you accordingly before you proceed to check out.
RETURN AND EXCHANGE
Shop at I-Babyland.com, we believe customer satisfaction is the best policy. We want you to enjoy shopping online as much as we do, and we understand when something arrives and doesn't meet your expectations. If something isn't right, please contact email@example.com for friendly assistance and we'll happy to assist your!
All item(s) must be returned in the original condition (unaltered, unworn and unwashed)
Items you wish to return must be mailed back to us within 7 days of receiving your parcel. We will not responsible for returned parcel until there received by us.
Sales items or purchased items by using promo code is not exchangeable and returnable.
Please note that we are only able to offer size exchanges and exchange for items with manufacturing mistake. In the event of exchange of sizes requested by customers, shipping fees of return and resend will be borne by buyer. Shipping cost will be depends on weight of the items. If the total purchase value is not entitled of free shipping after deducted the return/exchange item, initial postage fees will be born by customer too.
We will refund as voucher no cash refund which valid for 3 months from date of issue. Thereafter will be forfeited.
Return of goods will not be entertained except in cases where goods were damaged during transit. In such cases, the damaged goods will have to be returned to I Babyland and we will forward a replacement soonest possible subject to stock availability. Shipping fees will be borne by I Babyland on the replacement item (limited to 1 exchange ONLY).
In the event of a returned product that was not damaged to begin with after inspection by our relevant supplier, shipment fee to re-deliver the item to the said customer will be borne solely by the customer.
I Babyland operates on a first come, first served basis in terms of product availability. If an item purchased is out of stock at the time of payment, I Babyland shall either refund you in the form of Voucher after deducting out applicable discounts if any.
* Terms and Conditions can be changed by I Babyland as deemed fit without prior notice.